Customer Support & Account Manager, fluent German

Location: Lisbon, Portugal (central location)

Hybrid: 3 days in the office (Hybrid Flexibility: Once you’ve mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance

Permanent: (6-month standard probation period) Stability from Day 1: You receive a permanent contract and full pay from your very first day of training.

Salary: 21-23.8K gross p/year. Attractive Package: A competitive base salary supplemented by a monthly attendance and performance bonus (100-275€ per month)

Full Benefits: Private health insurance, a transportation allowance and a meal allowance paid via a meal card (10e)

Responsibilities:

• Once a client books via the app, you take the lead. You maintain close relationships with both clients and our agents, ensuring smooth communication and a great service experience for everyone involved

• Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees

Requirements:

• You are native or fluent in German (C2) with a strong professional command of English (C1). You’re comfortable switching between the two in a fast-paced environment
• You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset
• You have a calm, friendly presence on the phone. You understand that you aren’t just “closing tickets”, but helping someone manage their home or their livelihood
• You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works