Expert Technical Solution and Medical Information fluent German

Location: Cork, Ireland

Hybrid 50% office based p/month in Cork, Ireland

Contract: 12 months via Bespoke Recruitment with a view to be extended

Salary: 40-45K gross p/year DOE

Relocation package if outside of IE

The Medical Information organisation combines scientific knowledge and communication expertise to organise and deliver medical communications that are meaningful and relevant to customers, enhance patient care, and advance the quality and transparency of the company.
Medical Information provides answers to unsolicited medical requests from healthcare professionals and patients. Answers are created based on professional and scientific expertise, and serve as an essential link between company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequate responding to customer inquiries is associated with a positive customer experience.

• Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers.
• Documenting all customer interactions in the appropriate computer system.

Responsibilities:

• The Associate will support Medical Information Services by providing timely, accurate, professional responses to inquiries from healthcare professionals (pharmacists mainly) and patients.
• The focus is on ensuring optimal customer experience through careful listening.
• Handle customer inquiries received through phone and email, regarding product information efficiently and courteously.
• Document all interactions meticulously in the dedicated database.
• Identify and report adverse events or product complaints according to procedures.
• Integrate compliance into daily activities.
• Ensure timely processing of adverse events and product complaints.
• Build strong partnerships with key internal stakeholders, relevant to responsibilities and area of expertise.

Requirements:

• Bachelor’s degree or equivalent in healthcare or pharmaceutical or related
• Excellent active listening skills with effective verbal skills
• Fluent English and German speaker
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively while maintaining standards
• Use of databases and document management systems
• Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
• Knowledge of customer center or medical information operational experience.
• Project management experience would be an advantage