Home Care Coordinator

Location: Navan, Co. Meath
Working hours: Mon – Fri ( 9am – 5.30pm) – fully office based
Permanent employment contract, full-time
Salary: €35k – €40k DOE

Requirements: EU Passport or Irish Stamp4

About the company: one of Ireland’s leading health and social care providers that was set up in Ireland in 2007. They are providing high-quality, safe, and effective care in the home and community for persons of all ages with varying degrees of ability.

Requirements:
• Experience working in office administration within a health care setting.
• Experience working with One Touch software
• Additional qualifications in Office Administration or Business Administration (preferred).
• Prior experience working as a Scheduler/Care Coordinator/Office Administrator in a Home Care Company or similar

Responsibilities:
• Ensure that all field-based care staff are appropriately allocated to customers
• Coordinating care assistants’ schedules daily using an internal rostering system.
• Address any operational issues arising from customer care calls.
• Provide administrative support to all areas of the office.
• Carry out general office duties.
• Prepare reports as required by the Coordinator, Supervisor, & Operations Manager
• Provide administrative support to the management team and other staff
• Serve as the first point of contact for care staff & clients, answer phone calls, respond to emails, and manage incoming and outgoing mail.
• Assist in the recruitment process
• Take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergencies.
• Work with the office team to maintain up-to-date electronic and handwritten records. Staff files, Supervision Records, KPI’s. Entering and maintaining care assistant and customer records accurately
• Make sure that accidents, incidents, complaints, and compliments are recorded, reported, and acted upon.
• Keep all information about customers and their families secure and confidential.
• Have the ability to direct the care assistants and provide him/her with unambiguous instructions.
• Communicate with customers and/or their chosen representatives about their care and support taking account of different communication needs and levels of understanding in courteous and professional manner.
• Inform customers, on every occasion, about any changes to their carer, time of call, or any other changes to the schedule, etc. and record when and to whom the changes have been communicated.
• Understand the needs of customers and ensure any concerns identified are escalated to the clinical nurse manager.