TECHNICAL SUPPORT SPECIALIST  HUNGARIAN – SOFIA, BULGARIA

Location: Sofia, Bulgaria

Position: full-time, permanent

Relocation assistance: 14 nights in a city centre hotel & Reimbursement of travel expenses in the amount of up to 490 BGN (96 000 HUF) after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented – e-ticket and invoice) & Advance in the salary of 1056 BGN (208 000HUF) net only upon request of the employee (will be transferred to bank account in 5 working days)

Our client, a leading global provider of customer experience solutions and technology is looking for a Support Specialist with fluent Hungarian language. Our client works with one of the world’s largest vendors of computer software according to the globe rankings, and this role only covers Hungarian-speaking clients.

Benefits:

• Fulltime role with standard working hours Monday – Friday (10 am -7 pm)
• Competitive salary of 3000 BGN gross with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Working hours: Mon-Fri 9:00 am-5:30 pm, 9:30 am-6:00 pm, 10:00-6:30 pm, 10:30 am-7:00 pm on rotation / 2 months from the office, after that 70% home, 30% office

Responsibilities:

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions coming from Hungarian-speaking customers
• Analyzing service performance issues
• Setting case priority depending on the client’s needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

Requirements:

• Are advanced in both Hungarian and English
• Have previous technical experience or relevant education
• Have excellent communication skills
• Can identify and understand clients’ needs
• Have the ability to present complex information in a simple way
• Are interested in specialization in various Microsoft services