French-Speaking Customer Service & Operations Specialist

Location: Lisbon, Portugal
Work Model: Hybrid, after initial on-site training (first 3 months)
Contract: Permanent, full-time

Salary: from €18.2k/year up to €21k/year base plus bonus plus meal allowance
Language Requirements: French C2 + English C1

About the Opportunity

We are looking for an experienced French-speaking Customer Service & Operations Specialist to join the in-house customer service team of a growing international company in Lisbon.

This is a direct-hire opportunity within a company-owned customer service operation, rather than an outsourced call centre or BPO environment. You will work closely with both customers and field-based service professionals, helping ensure a smooth, reliable and high-quality service experience.

The role would suit someone who enjoys working with people, solving operational challenges and taking ownership of customer-related situations in a fast-paced environment.

What You Will Do

• Build and maintain strong relationships with both customers and service professionals
• Coordinate services and ensure smooth communication between all parties
• Handle last-minute changes, scheduling issues and operational challenges, finding practical solutions for both customers and employees
• Manage customer feedback and complaints in a professional and solution-oriented manner
• Monitor service quality and help ensure that customer expectations are consistently met
• Keep customer and employee information accurate and up to date
• Process contract changes and manage employee absences
• Support employees with payroll-related questions and administrative requests
• Collaborate with internal teams to resolve issues and improve operational processes
• Contribute ideas and help improve the way the customer service team operates as the business continues to grow

What We’re Looking For

• Native or fluent French (C2) and strong professional English (C1)
• At least 1 year of experience in Customer Service, Customer Operations, Coordination, Hospitality or a similar people-focused role
• A proactive, hands-on approach and the ability to take ownership of problems
• Excellent communication skills and a calm, friendly manner, particularly when speaking with customers by phone
• Strong organizational skills and the ability to manage several priorities at the same time
• A solution-oriented mindset and good judgment when dealing with unexpected situations
• Comfortable working in a fast-paced and evolving environment
• Genuine interest in contributing to a growing team and improving processes

What’s Offered

• Permanent contract from day one
• Full salary paid from the first day of training
• Competitive base salary
• Monthly attendance and performance bonus
• Private health insurance
• Transportation allowance
• Meal allowance provided through a meal card
• Hybrid working model after successful completion of the initial on-site training and onboarding
• Modern office location in Sete Rios, with easy access by train, metro and bus
• Opportunity to join a growing international team and contribute to the development of its customer service operations

Why Consider This Opportunity?

This is an opportunity to move beyond a traditional high-volume call centre environment and join an organisation where customer service is closely connected to the core business.

You will have the opportunity to build relationships, solve real operational problems and make a direct impact on both customer satisfaction and employee experience.

If you are a French-speaking customer service professional looking for stability, development opportunities and a healthy work-life balance in Lisbon, we would be happy to hear from you.

Apply now to find out more about the opportunity.

diana@bespokerecruitment.ie