Bilingual Business Development Associate — English & French

Location: London
Working Pattern: Hybrid with 3-4 days per week in the office
Salary: £50,000 base + up to £6,875 annual performance incentive
Total OTE: Up to £56,875 per year

Requirement: EU/UK Passport

Build your career in customer success and B2B sales

Are you fluent in French and English and looking for a role where you can build valuable commercial experience, develop your customer-facing skills, and progress into B2B sales?

We’re looking for a confident, curious and customer-focused Bilingual Business Development Associate to join a growing international team in London.

This is an excellent opportunity for someone at the beginning of their commercial career who enjoys working with people, solving problems and learning new technology. You’ll start by developing your expertise in customer operations and client support, with a clear opportunity to progress into B2B sales within 12-24 months.

You’ll work with customers and colleagues across different countries and cultures, using your French and English language skills every day.

What you’ll be doing

In this role, you’ll become a trusted point of contact for our contractor and supplier customers. Your responsibilities will include:

• Providing proactive customer support and building strong client relationships
• Responding to customer enquiries by phone, email and other communication channels
• Troubleshooting issues and helping customers get the most from our products and services
• Delivering customer training via phone, online meetings and face-to-face sessions
• Supporting the implementation of sales and marketing initiatives
• Managing client account activities, including invoicing and collections
• Identifying opportunities to improve customer service processes and sharing ideas for continuous improvement
• Researching and developing useful resources and reference materials for customers
• Working closely with internal teams to resolve issues and deliver an excellent customer experience

Why this role?

This isn’t simply a customer service position. It’s an opportunity to build a long-term commercial career.

You’ll receive structured training and support from experienced colleagues, giving you the opportunity to develop your skills across:

• Customer success and relationship management
• Business development and B2B sales
• Commercial communication and negotiation
• Product and software expertise
• Problem solving and consultative customer support
• Sales and marketing

For candidates who demonstrate the drive and ability to progress, there is a clear pathway towards B2B sales within 12–24 months.

What we’re looking for

You don’t need to have years of sales experience. We’re looking for someone with the right attitude, communication skills and ambition.

You’ll ideally have:

• Advanced fluency in French and English, both written and spoken
• Excellent communication and interpersonal skills
• A genuine interest in helping customers and solving problems
• Confidence speaking with people over the phone
• Strong attention to detail and patience when working through complex issues
• The ability to learn new software, systems and concepts quickly
• Good working knowledge of Microsoft Office, including Word, Excel and PowerPoint
• Strong organisation and time-management skills
• A genuine interest in developing a career in B2B sales and business development
• A bachelor’s degree or equivalent professional experience

Most importantly, you’ll be someone who is curious, resilient, personable and motivated to grow.

Your development matters

We invest heavily in our people.

You’ll receive an extensive training programme covering our client products and services, customer service, communication and professional development. You’ll learn from experienced trainers and mentors and have the opportunity to build the commercial skills needed to progress your career.

Training is an important part of your success in this role, so full attendance and commitment during the training period is essential.

What you’ll receive

£50,000 base salary + up to £6,875 annual target incentive

Alongside a competitive compensation package, our client offers:

• 100% company-paid medical, dental, vision and life insurance premiums for employees and dependants
• 4% pension matching
• Long-term and short-term disability coverage
• 27 days of paid personal holiday, pro-rated in your first year
• 12 additional paid holidays
• Monthly mobile phone reimbursement
• Monthly Oyster card reimbursement
• Professional development and training opportunities
• Wellness programme covering financial, physical, mental, nutritional and social wellbeing
• Team-building events and activities
• Quarterly team events and meetings
• Community volunteering opportunities
• Matching charitable gift programme
• A relaxed business-casual environment, jeans are welcome

The working environment

This is a hybrid role based in London.

You’ll need to live within a reasonable commuting distance of the office and be comfortable working in person at least 3 days per week, with 3-4 days per week expected on an ongoing basis.

You will also be required to attend the office during training, team events, meetings and other key activities.