Assistant Manager

Location: Salthill, Galway, Ireland
Job Type: Full-Time

Shifts: 7 am – 3.30 pm OR 12 pm – 9 pm OR 3 pm – 11.30 pm

Benefits:

• Salary: €45k – €50k DOE
• Opportunities for career growth and professional development.
• Supportive and dynamic working environment.
• Hotel discounts across the group

About the Role:
This is an exciting opportunity to join a prestigious 4-star hotel located along the stunning coastline of Galway Bay. Known for exceptional service and luxurious amenities, the hotel is committed to delivering unforgettable guest experiences. The Assistant Manager will play a key role in maintaining these high standards while supporting daily operations.

Position Overview:
As Assistant Manager, you will support the Deputy General Manager in overseeing the hotel’s day-to-day operations. This role is essential in ensuring all departments run smoothly, enhancing guest satisfaction, and managing staff performance. The ideal candidate is highly organized, detail-oriented, and passionate about hospitality and customer service.

Key Responsibilities:

• Assist the Deputy General Manager in managing and coordinating hotel operations.
• Supervise and support department managers to ensure efficient service delivery.
• Handle guest inquiries, complaints, and feedback professionally and promptly.
• Monitor staff performance, provide training, and conduct performance evaluations.
• Ensure compliance with hotel policies, procedures, and standards.
• Manage inventory, budgets, and operational financial records.
• Support the development and implementation of strategies to improve guest satisfaction and efficiency.
• Conduct regular inspections to maintain cleanliness, safety, and maintenance standards.
• Promote a positive, collaborative work environment and encourage team morale.

Qualifications:

• Proven experience in a supervisory or managerial role within hospitality.
• Strong knowledge of hotel operations and guest service principles.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Effective problem-solving skills with a professional approach to challenges.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Flexibility to work shifts, including weekends and holidays.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).