Customer Support Agent fluent German

Location: Cork, Ireland

Contract: 12 months via Bespoke Recruitment

Salary: 33-35K DOE

Responsibilities:

• Provide a timely, professional, and quality response to medical/pharmaceutical inquiries from customer (e.g. healthcare professionals, patients).
• Align to the standard and with a focus on customer experience (CX) and technical devices.
• Documenting all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems and following the appropriate business procedures to ensure regulatory compliance.
• Processing Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors.

Requirements:

• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
• Good written skills to succinctly, accurately and objectively respond to customers queries
• Fluent English and German speaker
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively while maintaining standards
• Proficient computer skills
• Use of databases and document management systems