Danish fluent Customer Support

Location: Lisbon, Portugal

Our client leading global provider of customer experience solutions and technology is looking for Technical Support with fluent Danish language. Are you looking for an employer who embrace all different cultures, individualities, and personalities? Our client recognize that all our differences make us stronger together. They are offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more! As a result of incredible growth, they’re looking for Danish fluent speakers to join our lively, fun-loving team in Lisbon to support them in providing exceptional experiences for some of the world’s biggest and most well-known brands.

If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users- click APPLY button now! We are providing full training for the role, relocation support and great benefits.

What we can offer:

• Meal 6e p/day
• Full time
• Private Health insurance
• Relocation package
• A bright, modern, and exciting place to work
• Several training and career development opportunities
• Team events
• 25 paid vacation days
• Wellness break
• Free fruit, coffee and beverages and vending machines
• Competitive salary with package, paid 14 months per year package 1500e gross p/m
• Full paid training
• Working hours Mon-Sun 8am-5pm

Profile:

• Fluent Danish and good English
• Active listening
• Good needs assessment
• Enjoy customer service
• Willingness to solve even difficult cases in the first contact
• Resistance to stress

Responsibilities:

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalate customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets