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Technical Customer Service (Dutch language) – Lisbon, Portugal

Technical Customer Service (Dutch language) – Lisbon, Portugal

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Location: Lisbon, Portugal (on-site)

Fixed-term contract for 6 months

Salary: €1100 base salary + €135 complexity bonus + 120 performance bonus = €1355 gross/month

Our client leading global customer experience solutions and technology provider is looking for Customer Support in fluent Dutch. Our client is offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more!

They are providing full training for the role, relocation support and great benefits.

 

Work Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational)

Saturday and Sunday – 08:00 AM to 05:00 PM

Days Off: 2 Days Rotation

As a Dutch-speaking Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

 

Key Responsibilities:

  • Respond to customer requests in Dutch via phone, email, chat, social media, and messaging channels
  • Provide pre-sales, general inquiries, and technical support
  • Maintain a consistent brand voice in both private and public interactions
  • Escalate issues to higher support tiers as needed
  • Collaborate with technicians to resolve help tickets
  • Manage an individual ticket queue and follow management directions
  • Work flexible hours, including evenings, weekends, and holidays
  • Review and provide feedback on help content
  • Perform other assigned tasks

Requirements:

  • Fluent, verbal and written in Dutch and English
  • Excellent communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
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Job Overview
Category
Category not defined
Offered Salary
€ 1355 gross/month
Job Location
Lisbon, Portugal
Job Type
Contract
Consultant