Work arrangement: Work from home – Bulgaria

Monday – Friday (10:00- 19:00)

Salary: 3800 BGN gross

Our client has an amazing new opening for a Travel Support Representative to join their diverse team. Apply now if you are a customer service professional with excellent communication skills in both Dutch and English.
As a Dutch-speaking Travel Support Representative, you will provide high-touch customer service to customers planning international vacations, assisting them in finding solutions for flights, hotels, car rentals, and other travel needs.

What you can expect from us:

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00
• Competitive salary with monthly performance-based bonuses
• Work from any place in Bulgaria
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

What you need to have:

• Dutch and English language fluency
• Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicators (‘KPIs’)
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
• Tolerance for repetitive work in a fast-paced, high production work environment
• Participate in activities designed to improve customer satisfaction and business performance
• Track, document and retrieve information in call tracking database