Field Service Engineer

• Location: Dublin-Remote-Field
• Contract: Permanent/Full-time
• Salary: 46-50K gross DOE p/year
• Bonus plan in place after probationary period to 10% of salary.
• 25 days holidays, service additional days after 2 years to build up to 30 days.
• Pension and VHI in place
• Company Car or Car allowance
• Wellbeing initiatives in place
• Paid family leave policies in place and benefits after probationary period.
• Paid illness absence leave

Our Field Service Engineer will join a team of experienced engineers providing technical support to renal dialysis equipment. A structured training program will be put in place for the successful candidate incorporating certified manufacturer training courses in conjunction with hands on experience working alongside senior engineers on customer sites. You will be challenged in this role to develop and establish expertise in the company renal equipment and technology. This is a unique opportunity to work within a dynamic, collaborative, and professional engineering team with exposure to cooperate on projects with our international colleagues.

Responsibilities:

• To engage in the technical repair, both preventative and corrective, of equipment at customer sites or other locations.
• To advise and lead on the installation requirements for a renal dialysis unit.
• To undertake technical and user support training (both locally and in Germany) for company products and any other relevant equipment.
• To develop and maintain a level of technical competency to work independently and confidently.
• Willingness to learn and embrace emerging technologies in the dynamic environment of modern medical devices.
• To be commercially aware and market orientated.
• Flexibility to travel to our customers throughout Ireland.
• To work as part of a team in the achievement of team/organisational objectives
• To work with colleagues in the administration of spare parts stock and other record keeping duties.
• To engage and understand the policies and procedures associated with the business.
• To work with the team in any other activities which will benefit the team and the customer.

Skills:

• Ensures attention to detail.
• Contributes to the team, readily helps, or co-operates, encourages reasonable relationships within their team.
• Demonstrates problem solving ability. Uses a structured problem solving process to obtain results. Clearly identifies root causes of problems. Uses appropriate analyses to generate a variety of options. Evaluates solutions to determine the most suitable course of action.
• Can build rapport. Is outgoing and positive to customers. Relates well to other members of the work team or customers. Displays enthusiasm and is understated in approach.
• Is open and receptive to other people, picks up other peoples’ immediate feelings and emotions and can communicate basic information effectively and efficiently.
• Can deal with several tasks at once, is able to cope with most normal situations, is seen as a reasonable individual capable of a healthy give and take relationship. Other individuals can present sensitive ideas in their presence. Is willing to compromise without compromising integrity.

Requirements:

• Qualified in electronic / electrical / mechanical / biomedical engineering or similar technical discipline
• Strong I.T. and communication skills essential.
• Previous experience in renal technical services (maintenance & repair) and I.T. hardware is desirable and advantageous but not essential.
• Comfortable working in a clinical setting and interacting with allied health professionals (e.g. nurses, doctors, biomed engineers)
• Familiar with relevant E.U. Directives for medical devices, e.g. MDR, EN 60601, I.S.O. quality standards.
• Full clean driving license
• Flexible to travel regularly throughout Ireland, and further as the need arises