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German fluent Technical Support 2nd Level

German fluent Technical Support 2nd Level

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  • Permanent
  • Sofia, Bulgaria
  • 4000BGN gross p/month USD / Year

German fluent Technical Support 2nd Level

Working Model: first 3 months in the office, after that hybrid (based on the performance)

Hybrid 30% office-based p/ week (2 days/weekly from the office) – No shifts on Bulgarian bank holidays

(Monday- Friday 9am-6pm)

Location: Sofia, Bulgaria

Salary:  4000BGN gross p/month

Training: 6 weeks

Language: German fluent+ English B2

Contract: Permanent

 

Responsibilities:

 

  • Process support requests;
  • Analyze system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database;
  • Provide high level of technical guidance and assistance in problem solving.

 

 

Requirements:

 

  • Good communication skills in German and English, both written and verbal;
  • Interest in Networking and Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP is an advantage;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

 

Benefits:

  • Competitive salary
  • Comprehensive initial training and onboarding fully paid.
  • Continuous training and upskilling programs
  • Professional Development and Career Navigation programs
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.
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Job Overview
Category
Customer Care | IT
Offered Salary
4000BGN gross p/month
Job Location
Sofia, Bulgaria
Job Type
Permanent
Consultant