Senior Front Desk Supervisor

Location: Galway, Ireland

Salary: 35-45K DOE

Full- time, Permanent

As the Member Experience Coordinator, you will be the face of the company— creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You’ll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.

Responsibilities

• Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
• Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
• Support the administrative organisation of memberships, records, and internal processes.
• Collaborate with management and the wider team to ensure exceptional service standards.
• Train, guide, and motivate junior reception staff to deliver consistent quality.

 Requirements:

• 3+ years’ experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
• Excellent people skills — approachable, empathetic, and able to build strong member relationships.
• Strong administrative and organisational ability, with attention to detail.
• Skilled at handling busy periods calmly, prioritising tasks, and resolving issues.
• Positive, proactive, and enthusiastic, with a genuine passion for service excellence.

What We Offer

• Competitive salary, based on experience.
• Complimentary gym and leisure club membership.
• Ongoing training and professional development opportunities.
• A supportive, team-driven environment where your contribution is valued.