Sales Customer Support Porto, Portugal WFH

Salary Conditions:

Base salary (gross): 1100€/month x 14

Possibility of sales bonus up to 120e p/month

Meal allowance: 6€/per working day (paid in meal card)

Health insurance

Responsibilities:

• Inbound calls
• Sell packages of the product
• Cross-Sell or Upsell packages and associated products
• Customer support for post-booking and booking management
• Support travel agents with bookings and booking management
• Support customer with information about a range of questions like destination, documentations, prices etc.

Profile:

• Previous Contact Centre or Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications
• Excellent language skills in German and feel comfortable speaking and writing in English
• Love to communicate, while being easy-going and patient with our customers
• Good and customer-friendly service is the highest priority for you
• Curious and persistent to solve issues
• Organised and can keep a cool head even in stressful situations

Training Conditions

Duration: 30 calendar days
Monday to Sunday – Rotative shifts within the schedule below:

Monday to Friday: 08:00h – 18:00h

Saturday and Sunday 08:00h – 17:00h

(occasionally you must have availability from 08:00h – 19:00h)

Days off: 2 days  (rotative)