Content Moderator fluent German

Location: Porto, Portugal

Our client leading global provider of customer experience solutions and technology is looking for Content Reviewers with fluent German language. Are you looking for an employer who embrace all different cultures, individualities, and personalities? Our client recognize that all our differences make us stronger together. They are offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more! As a result of incredible growth, they’re looking for German fluent speakers to join our lively, fun-loving team in Porto to support them in providing exceptional experiences for some of the world’s biggest and most well-known brands.

If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users- click APPLY button now! We are providing full training for the role, relocation support and great benefits.

What we can offer:

• Meal allowance 6e p/day
• Permanent full-time contract
• Private Health insurance
• Relocation package
• A bright, modern, and exciting place to work
• Several training and career development opportunities
• Team events
• 25 paid vacation days
• Wellness break
• Free fruit, coffee and beverages and vending machines
• Competitive salary with package, paid 14 months per year (1500 euro gross p/month)
• 5 weeks training fully paid
• Rotative 24/7 shift working scheduled with 2 days off p/week

Responsibilities:

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material

• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Maintain broad knowledge of client products and/or services
• Strict adherence to the accuracy guidelines as laid down by the client
• Ensuring to protect the data of the customer and compliance process is followed

Requirements:

• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Willingness to work a flexible schedule
• Fluent German with good English