German fluent Technical Support 2^nd Level

Working Model: first 3 months in the office, after that hybrid (based on the performance)

Hybrid 30% office-based p/ week (2 days/weekly from the office) – No shifts on Bulgarian bank holidays

(Monday- Friday 9am-6pm)

Location: Sofia, Bulgaria

Salary:  4000BGN gross p/month

Training: 6 weeks

Language: German fluent+ English B2

Contract: Permanent

Responsibilities:

• Process support requests;
• Analyze system logs;
• Remote troubleshooting;
• Consistently achieve client KPIs;
• Utilize and actively participate in the improvement in the existing client Knowledge Database;
• Provide high level of technical guidance and assistance in problem solving.

Requirements:

• Good communication skills in German and English, both written and verbal;
• Interest in Networking and Linux;
• Strong troubleshooting and analytical skills;
• Experience with VoIP is an advantage;
• Customer oriented and pro-active team player;
• Route and Switch familiarity is a plus;
• Telecommunications knowledge or education is considered an advantage.

Benefits:

• Competitive salary
• Comprehensive initial training and onboarding fully paid.
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.