Deputy Manager- Hospitality  

Location: Tralee, Co. Kerry 

Salary: 43-45K gross p/year

Contract: Permanent 

Your first duty is to assume responsibility and maintain the smooth running and management of daily operations of the hotel premises

Responsibilities:

• To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.
• To consistently deliver our service promise, ensuring service standards and maintained to the highest standard.
• To take responsibility for coordinating customer and staff feedback systems.
• To deal efficiently and professionally with banquet and wedding inquiries.
• Customer service duties: to include, customer queries, (via telephone, in person and digitally), and dealing with customer complaints.
• To work with the directors to create and deliver operational budgets, using initiative and offering suggestions on operational cost saving measures.
• Ensure all departments adhere to budgets and targets.
• To effectively manager teams across all departments, ealing with any personnel issues that may arise
• To ensure the security of the hotel, hotel stock and keys at all times.
• To maintain vigilance on departmental rosters ensuring adequate staffing for daily events
• To implement and monitor a programme of personnel training ensuring RCOI SOP’s are utilised and implemented
• To monitor wage cost & food & Beverage cost % ensuring appropriate % are maintained
• To take on supervisory responsibilities in specific departments as required and to assist in all areas operationally
• To ensure all hotel functions and events are accounted for, liaise with company accountant regarding same and be responsible for hotel lodgement & banking procedures
• To maintain regular and efficient communication relating to the hotel with the directors and to attend meetings as required.

Requirements of Deputy General Manager:

• Demonstrated history as Deputy GM / operations manager in 4* (or above) hotel setting
• General knowledge of HR legislation / Health & safety requirements in order to ensure smooth running of hotel & compliance
• Excellent motivational and leadership skills
• Proactive thinker
• Ability to work autonomously and as part of a team
• Customer service oriented
• Fluent spoken & written English
• Full permission to work & reside in Ireland

Benefits:

• Excellent remuneration package
• Personal growth opportunity
• Staff EAP programme in place
• Professional well established team
• Voted Ireland’s top 5% Best places to work 2023
• Staff meals on duty
• Free parking
• Discounts across RCOI & OIH group