TRAINER B2C fluent English

Bespoke Recruitment
Trainer B2C fluent English
Responsibilities:
- Identify training needs by evaluating individuals strengths and weaknesses
- Build annual training program and prepare teaching plans for team and individuals and nesting plans for new hires
- Leverage existing standard training curriculum and periodically evaluate programs to ensure they reflect any changes
- Develop the production of classroom handouts, instructional materials, aids and manuals.
- Facilitate standard training for new starters
- Work on specialized projects as needed/ assigned
- Track and report progress to stakeholders
- Project manage launch roll-outs for new systems and updates to existing systems for the B2C team
- Serve as a System subject matter expert maintaining a high degree of knowledge in all systems and tools utilized by B2C
- Create and simplify complex system processes and workflows
- Collaborate with the Worldwide Customer Care Trainer to create and update learning content for onboarding, new launches and up-training to be delivered on-site, virtual and, e-Learning environment.
- Review performance reports and analytics, collect supporting data and make recommendations for continued improvement of the B2C experience
- Passionate about Customer Experience
- Strong communications skills, including exceptional writing and editing capabilities
- Ability to demonstrate a continuous-improvement mindset
- Patience and empathy
- Ability to work under pressure and adapt quickly to adverse situations
- Collaborative
- Ability to work in a startup environment
- Sound decision making and organizational skills
- High degree of flexibility, with the ability to work effectively as part of a team or independently
- High level of initiative and problem solving capabilities
- Be multi task oriented with the ability to respond to changing priorities
- Excellent time-management skills
Requirements:
- 2-3 experience as a trainer in a customer service/sales environment
- Retail experience a plus
- Ability to master full training cycle
- Ability to present complex information to a variety of audiences
- Strong training delivery and presentation skills
- Fluent in English & another European language
- e-Learning experience a plus
- Knowledge of Salesforce a plus