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TRAINER B2C fluent English

TRAINER B2C fluent English

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Bespoke Recruitment

Trainer B2C fluent English



  • Identify training needs by evaluating individuals strengths and weaknesses
  • Build annual training program and prepare teaching plans for team and individuals and nesting plans for new hires
  • Leverage existing standard training curriculum and periodically evaluate programs to ensure they reflect any changes
  • Develop the production of classroom handouts, instructional materials, aids and manuals.
  • Facilitate standard training for new starters
  • Work on specialized projects as needed/ assigned
  • Track and report progress to stakeholders
  • Project manage launch roll-outs for new systems and updates to existing systems for the B2C team
  • Serve as a System subject matter expert maintaining a high degree of knowledge in all systems and tools utilized by B2C
  • Create and simplify complex system processes and workflows
  • Collaborate with the Worldwide Customer Care Trainer to create and update learning content for onboarding, new launches and up-training to be delivered on-site, virtual and, e-Learning environment.
  • Review performance reports and analytics, collect supporting data and make recommendations for continued improvement of the B2C experience
  • Passionate about Customer Experience
  • Strong communications skills, including exceptional writing and editing capabilities
  • Ability to demonstrate a continuous-improvement mindset
  • Patience and empathy
  • Ability to work under pressure and adapt quickly to adverse situations
  • Collaborative
  • Ability to work in a startup environment
  • Sound decision making and organizational skills
  • High degree of flexibility, with the ability to work effectively as part of a team or independently
  • High level of initiative and problem solving capabilities
  • Be multi task oriented with the ability to respond to changing priorities
  • Excellent time-management skills




  • 2-3 experience as a trainer in a customer service/sales environment
  • Retail experience a plus
  • Ability to master full training cycle
  • Ability to present complex information to a variety of audiences
  • Strong training delivery and presentation skills
  • Fluent in English & another European language
  • e-Learning experience a plus
  • Knowledge of Salesforce a plus


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Job Overview
Category not defined
Offered Salary
40000-430000 gross p/year
Job Location
Dublin, Ireland
Job Type