TRAINER B2C fluent English

Bespoke Recruitment

Trainer B2C fluent English

Responsibilities:

Identify training needs by evaluating individuals strengths and weaknesses
Build annual training program and prepare teaching plans for team and individuals and nesting plans for new hires
Leverage existing standard training curriculum and periodically evaluate programs to ensure they reflect any changes
Develop the production of classroom handouts, instructional materials, aids and manuals.
Facilitate standard training for new starters
Work on specialized projects as needed/ assigned
Track and report progress to stakeholders
Project manage launch roll-outs for new systems and updates to existing systems for the B2C team
Serve as a System subject matter expert maintaining a high degree of knowledge in all systems and tools utilized by B2C
Create and simplify complex system processes and workflows
Collaborate with the Worldwide Customer Care Trainer to create and update learning content for onboarding, new launches and up-training to be delivered on-site, virtual and, e-Learning environment.
Review performance reports and analytics, collect supporting data and make recommendations for continued improvement of the B2C experience

Passionate about Customer Experience
Strong communications skills, including exceptional writing and editing capabilities
Ability to demonstrate a continuous-improvement mindset
Patience and empathy
Ability to work under pressure and adapt quickly to adverse situations
Collaborative
Ability to work in a startup environment
Sound decision making and organizational skills
High degree of flexibility, with the ability to work effectively as part of a team or independently
High level of initiative and problem solving capabilities
Be multi task oriented with the ability to respond to changing priorities
Excellent time-management skills