Medical Information Associate/ Medical Information Sr. Associate/ Medical Information Manager

Job type: Permanent

Location: Cork (hybrid)

Primary Responsibilities:

Subject Matter Expert

• Develop and maintain therapeutic area (TA) knowledge
• Deliver high-quality Medical Information (MI) responses related to the applicable TA, supporting different audience and channel needs (in English and/or local language).
• Monitor requests and TA
• Have expert technical knowledge: can efficiently analyze and integrate information from a broad range of resources and technologies to address complex customer questions in a timely manner.
• Manage issues and crisis, applicable to brand/TA.
• Analyze metrics for applicable TA, sharing insights at local, regional and global level

Operational Excellence

• Provide support to contact center colleagues, enabling customer questions to be answered with efficiency and timeliness.
• Know and efficiently use medical/scientific information resources;
• Partner with relevant roles and teams within medical information, and across the business to optimize TA content delivery
• Deliver training and share expertise with others; coach and support colleagues within the function
• Participate in professional/scientific organizations

Plan and tactics

• Participate to the tactical direction for the TA team; explore technology, tools, and resources to enhance CX and deliver operational effectiveness and efficiencies.
• Drive medical information content strategy, focused on digital communications (e.g. omnichannel), innovative transformation, customer needs, future trends, and emerging organizational capability.

Additional responsibilities – depending on the competency and experience

• Ensure team delivers services that meet customers’ needs, with a focus on excellent customer experience and medical information goals.
• Ensure appropriate resourcing for the delivery of high-quality, compliant and timely response content.
• Ensure Medical Information is ready to support the successful EU launch of new
• People and Culture:

• Fulfil people management responsibilities including recruitment, performance management and training including individual development plans.
• Mentor and coach team members and other functions/roles within the organization, nurturing an environment where they can excel through encouragement and empowerment.
• Build and strengthen medical information as a matrix operation, optimizing cross-functional collaboration and teamwork.
• Create a culture of empowered decision making, shared learning, risk taking and lean operations.
• Participate in cross-functional succession planning and talent development.

• Partner:

• Create a culture of empowered decision making, shared learning, risk taking and lean operations.
• Maintain effective partnerships with relevant business partners to leverage the team’s expertise to appropriately support strategic objectives and initiatives.
• Partner with Medical Leadership Europe and Global Medical Information to align strategies and priorities.
• Participate in key technical and professional organizations/forums, sharing learnings internally and externally.

Additional Responsibilities: Affiliate Responsible Pharmacist (if applicable):

• Acts as Responsible Pharmacist for medical information activities:
• Compliance with the requirement for information on Company’s products aligned with the ethical principles in the Public Health Code
• Compliance of validation processes: ensures specific local country regulations are taken into account
• Provides periodic reports to the Responsible Pharmacist and alerts him/her as needed.

Minimum Qualification Requirements:

Degree qualified in either pharmacy, medicine, or natural sciences or relevant business experience (clinical experience an advantage).

Demonstrated experience required in medical information (minimum 2+ years) or drug-focused medical writing or communications.

Demonstrated experience preferred in:

• pharmaceutical or biotech industry (minimum 3+ years) such as medical affairs or clinical development

• business environment, ideally a multinational organization (minimum 3+ years).
• Multilingual capabilities and experience of product launch, an advantage.

Other Information/Additional Preferences:

• Strong medical writing skills: translate complex data into high-quality understandable content to meet digital channel requirements (e.g.: Search Engine Optimization (SEO)).
• Knows the principles of Evidence Based Medicine: perform medical literature searches, evaluate medical literature, and write appropriate content.
• Collaborates to build solid relationships with colleagues including global MI, business, and affiliate partners.
• Uses creative and innovative thinking techniques and tools to business advantage.
• Project or resource management skills.
• Ability to travel as required.

Additional Qualification Requirements preferred for Affiliate Responsible Pharmacist duties (if applicable):

• Detailed knowledge of the country national regulations, specific to medical information
• Analytical and evaluation capacity