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Medical Information Expert – Cork, Ireland

Medical Information Expert – Cork, Ireland

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  • Permanent
  • Anywhere

Bespoke Recruitment

Medical Information Associate/ Medical Information Sr. Associate/ Medical Information Manager


Job type: Permanent


Location: Cork (hybrid)



Primary Responsibilities:


Subject Matter Expert

  • Develop and maintain therapeutic area (TA) knowledge
  • Deliver high-quality Medical Information (MI) responses related to the applicable TA, supporting different audience and channel needs (in English and/or local language).
  • Monitor requests and TA
  • Have expert technical knowledge: can efficiently analyze and integrate information from a broad range of resources and technologies to address complex customer questions in a timely manner.
  • Manage issues and crisis, applicable to brand/TA.
  • Analyze metrics for applicable TA, sharing insights at local, regional and global level


Operational Excellence

  • Provide support to contact center colleagues, enabling customer questions to be answered with efficiency and timeliness.
  • Know and efficiently use medical/scientific information resources;
  • Partner with relevant roles and teams within medical information, and across the business to optimize TA content delivery
  • Deliver training and share expertise with others; coach and support colleagues within the function
  • Participate in professional/scientific organizations


Plan and tactics

  • Participate to the tactical direction for the TA team; explore technology, tools, and resources to enhance CX and deliver operational effectiveness and efficiencies.
  • Drive medical information content strategy, focused on digital communications (e.g. omnichannel), innovative transformation, customer needs, future trends, and emerging organizational capability.


Additional responsibilities – depending on the competency and experience


  • Ensure team delivers services that meet customers’ needs, with a focus on excellent customer experience and medical information goals.
  • Ensure appropriate resourcing for the delivery of high-quality, compliant and timely response content.
  • Ensure Medical Information is ready to support the successful EU launch of new
  • People and Culture:
  • Fulfil people management responsibilities including recruitment, performance management and training including individual development plans.
  • Mentor and coach team members and other functions/roles within the organization, nurturing an environment where they can excel through encouragement and empowerment.
  • Build and strengthen medical information as a matrix operation, optimizing cross-functional collaboration and teamwork.
  • Create a culture of empowered decision making, shared learning, risk taking and lean operations.
  • Participate in cross-functional succession planning and talent development.


  • Partner:
  • Create a culture of empowered decision making, shared learning, risk taking and lean operations.
  • Maintain effective partnerships with relevant business partners to leverage the team’s expertise to appropriately support strategic objectives and initiatives.
  • Partner with Medical Leadership Europe and Global Medical Information to align strategies and priorities.
  • Participate in key technical and professional organizations/forums, sharing learnings internally and externally.


Additional Responsibilities: Affiliate Responsible Pharmacist (if applicable):

  • Acts as Responsible Pharmacist for medical information activities:
  • Compliance with the requirement for information on Company’s products aligned with the ethical principles in the Public Health Code
  • Compliance of validation processes: ensures specific local country regulations are taken into account
  • Provides periodic reports to the Responsible Pharmacist and alerts him/her as needed.



Minimum Qualification Requirements:

Degree qualified in either pharmacy, medicine, or natural sciences or relevant business experience (clinical experience an advantage).

Demonstrated experience required in medical information (minimum 2+ years) or drug-focused medical writing or communications.


Demonstrated experience preferred in:

  • pharmaceutical or biotech industry (minimum 3+ years) such as medical affairs or clinical development
  • business environment, ideally a multinational organization (minimum 3+ years).
  • Multilingual capabilities and experience of product launch, an advantage.


Other Information/Additional Preferences:

  • Strong medical writing skills: translate complex data into high-quality understandable content to meet digital channel requirements (e.g.: Search Engine Optimization (SEO)).
  • Knows the principles of Evidence Based Medicine: perform medical literature searches, evaluate medical literature, and write appropriate content.
  • Collaborates to build solid relationships with colleagues including global MI, business, and affiliate partners.
  • Uses creative and innovative thinking techniques and tools to business advantage.
  • Project or resource management skills.
  • Ability to travel as required.


Additional Qualification Requirements preferred for Affiliate Responsible Pharmacist duties (if applicable):

  • Detailed knowledge of the country national regulations, specific to medical information
  • Analytical and evaluation capacity


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