German fluent Legal/Contracts Analyst
- Gain experience and build knowledge on CMS Operational Activities through execution of HCP contract to pay processes for assigned country. This includes, but is not limited to, managing daily operational dashboard to ensure compliance with pre-defined SLAs, issue resolution & ensuring effective distribution of the dashboard across the team
- Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
- Ensure compliance with data capture requirements to support the company’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
- Demonstrate excellence communication & change management skills with stakeholders at multiple levels.
- Lead medium sized projects, or workstreams within larger projects in line with the strategic priorities of CMS.
- Create, deliver and support end user training on new functionality or frequently asked questions, including updates to reference documents, job aids and SOPs
- Engage with SMEs and Continuous Improvement Forums within CMS Operations to support the identification of common system issues or concerns impacting end user efficiency or Customer Experience
- Support with Data Management and Authentication Process activities across CMS through the execution of requests in the Customer ODS, Customer Facing web portal, and management of TVA kick-outs, to support CMS business processes and TOV Disclosure requirements.
- Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups
- Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation
- Have an in depth understanding of the system & end to end CMS business process (Cork, Local, Global & MPC) to support complex ticket resolution, working closely with the business and IT in order to communicate and assess incidents which may impact end user efficiency or Cx.
- Manage changes to Dashboards requested or required by Ops Teams, ensuring that they are optimised for operational efficiency and based on best practice.
