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German fluent Customer Support Maternity Cover

German fluent Customer Support Maternity Cover

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  • Contract
  • Dublin, Ireland
  • 32-34K euro p/year USD / Year



Customer Support fluent German

Maternity Cover approx. 6 months



Key Responsibilities:

  • Maintain relationships with current customers and build new ones
  • Achieve and exceed sales targets on a monthly and quarterly basis
  • Generate sale leads, convert business opportunities to successful sales
  • Account management; administration and maintenance of relevant account records
  • Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets
  • Sales – be comfortable identifying sales opportunities including upselling and cross selling
  • Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media
  • Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution
  • Follow department KPI’s as set by management
  • Identify and escalate issues appropriately, provide feedback daily to the Head of Department on new issues and escalations
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects


  • Customer Service experience in hospitality industry, call center, /contact center or IT Support, etc.
  • Sales experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage)
  • Ability to identify sale opportunities including upselling and cross selling
  • Fluent in English & German
  • Salesforce\SAP\MS Suite
  • Passionate about Customer Experience
  • Proven success record in a fast paced, constantly evolving sales and support environment
  • Strong communications skills, including exceptional writing and editing capabilities
  • Ability to demonstrate a continuous-improvement mindset
  • Patience, Empathy
  • Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA’s and KPI’s
  • Ability to work under pressure and adapt quickly to adverse situations
  • Collaborative and Team Orientated


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Job Overview
Category not defined
Offered Salary
32-34K euro p/year
Job Location
Dublin, Ireland
Job Type