• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
• Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.  This includes the pre-contracting data management for the Healthcare Professional.
• Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
• Ensure compliance with data capture requirements to support the TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
• Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager
• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyze & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team member

Requirements: Experience and Education

• Customer facing experience with excellent communications & compliance skills.
• Fluency in German and English language essential.
• Additional Language an advantage
• Experience with Contracting systems an advantage