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French&Dutch Customer Excellence & Medical Solution

French&Dutch Customer Excellence & Medical Solution

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Associate / Snr Associate – Customer Excellence & Medical Solution (French and Dutch)

Location: Cork, Ireland

Customer Excellence & Medical Solution function combines scientific knowledge and communication expertise to deliver relevant medical content that:

  • meaningful and relevant to customers
  • enables informed and balanced treatment decisions that enhance patient care
  • advances the quality and transparency of th company research.
  • Careful listening to customer needs and a quality response to their inquiry is associated with a positive customer experience (CX).
  • Handle calls requesting product information from HCPs and other customers.
  • Handle customers’ queries by providing balanced, accurate and non-promotional information in a courteous, professional manner with predefined answers/resources
  • Identify queries containing either adverse events or product quality complaints, handle and document these in accordance with the appropriate operating procedures
  • Accurately record all medical and pharmaceutical communication transactions into the appropriate database
  • Support the organisation with the maintenance of the knowledge database
  • Facilitate fulfilment of customers’ requests
  • Escalate all enquiries without predefined answers according to defined processes
  • Utilize computer technology to handle high call volumes


▪ Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience.

▪ Full proficiency in FRENCH&DUTCH language

▪ Business experience such as medical sales representative will also be considered.

Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Category not defined
Job Location
Cork, Ireland
Job Type