Dutch Speaking Customer Service Agent for the largest social media platform in the world.

Berlin, Germany, Hybrid work model

Monday – Friday; 8.45am and 5.15pm

Salary: €2500 monthly gross + Language Allowance of €300 monthly gross + Relocation bonus of up to €1500 from outside Germany and €700 from within Germany, depending on current location (minimum 100 km to Berlin).

Additional benefits: 40€ Cash Card as attendance bonus, company pension scheme, an employee referral program, 5% Discount on public transportation ticket, 6-week paid training (part-time opportunity after training), exclusive employee discounts for online shopping and much more!

Responsibilities:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
• You are putting together solutions to support and expand your customer’s self-serve advertising customer base
• You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products

About you:

• Online Advertising Experience is a big plus
• Fluent in Dutch & English
• Familiarity with online advertising products/vendors & social media