Salary: €1200 per month (14 salaries)

Working hours: Monday to Sunday 09:00 – 24:00 (flexibility in case of client’s request for any future modification)

On-site: Athens- Greece

Our client is a leading global customer experience technology and services innovator for AI-enabled digital customer experience solutions. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Our client supports diversity through mentorship, open dialogue, and opportunities for professional development.

As such it has been awarded in multiple countries as one of the best companies for career growth, best company to work for and for customer service expertise, sales operations, and leadership.

Our client is currently looking for a Spanish-speaking Customer Service Representative to join their Athens team.

Benefits:

· Career-growth and lots of learning opportunities for aspiring minds

· 25 days annual leave per year

· Employee engagement activities

· Relocation assistance

· Performance bonus opportunities

Job Duties:

· Answering incoming communications from customers in Spanish (email, chat, inbound calls)

· Providing accurate, valid, and complete information by using the right tools, methods, and processes.

· Ensuring a high level of partner service and a positive partner experience

· Making effective decisions on when to escalate a case

· Supporting your colleagues with peer learning, and being open to feedback from others

· Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.

Requirements:

· Fluent in Spanish and English language

· 6 months or more of customer service experience

· Resident of or ability to relocate to Athens, Greece