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Customer Support Representative (Spanish speaking)

Customer Support Representative (Spanish speaking)

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Working hours: Monday to Sunday 09:00 – 24:00 (flexibility in case of client’s request for any future modification)


Working from Site, Athens Greece


Monthly gross salary: 1.200€




  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
  • Tracks and follows cases to ensure that they closed in an efficient and timely manner.
  • Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
  • First point of contact for customers by phone and email; resolving basic questions and queries.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting our culture


  • Fluency in Spanish and English
  • Customer services experience
  • Resident of or ability to relocate to Athens, Greece and gain work authorization


  • Career-growth and lots of learning opportunities for aspiring minds
  • 25 days annual leave per year
  • Employee engagement activities
  • Relocation assistance
  • Performance bonus opportunities


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Job Overview
Category not defined
Job Location
Athens, Greece
Job Type