Work schedule: Monday – Friday (10 am – 7 pm) – WORK FROM HOME (Bulgaria)

As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you can expect from us:

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00
• Work from any place in Bulgaria
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

What you need to have:

• Fluency in English and Dutch,both written and verbal
• Strong phone and verbal communication skills, along with active listening.
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude