B2B Order Management – Customer Service (Spanish speaking)

Day-to-day responsibilities

Oversee sales and purchase orders from clients and/or affiliates for the Spanish-speaking market throughout the whole downstream supply chain flow.
Coordinate logistics and shipping to the region of expertise in accordance with the Incoterms and the relevant KPIs
Coordination of operational actions for assigned markets, including monitoring progress and intervening or escalating when problems develop as needed to meet deadlines and commercial needs.
Respond to customer and sales manager inquiries about order management, stock availability, shipping status, credit concerns, and mis-shipments within 48 hours of receiving them and maintain track of them.
Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by cooperating with Distribution Planning toward full order stock allocation.
For credit limit difficulties, closely collaborate with the Credit Risk, F&A, and Sales Managers.
Follow up on open cases in accordance with the predetermined timetable (outbound campaign-based approach)
Make inter-departmental cooperation a priority.

Qualifications / Professional Capabilities