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B2B Order Management – Customer Service (Spanish speaking)

B2B Order Management – Customer Service (Spanish speaking)

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  • Permanent
  • Dublin
  • 25k - 36k USD / Year

Day-to-day responsibilities


  • Oversee sales and purchase orders from clients and/or affiliates for the Spanish-speaking market throughout the whole downstream supply chain flow.
  • Coordinate logistics and shipping to the region of expertise in accordance with the Incoterms and the relevant KPIs
  • Coordination of operational actions for assigned markets, including monitoring progress and intervening or escalating when problems develop as needed to meet deadlines and commercial needs.
  • Respond to customer and sales manager inquiries about order management, stock availability, shipping status, credit concerns, and mis-shipments within 48 hours of receiving them and maintain track of them.
  • Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by cooperating with Distribution Planning toward full order stock allocation.
  • For credit limit difficulties, closely collaborate with the Credit Risk, F&A, and Sales Managers.
  • Follow up on open cases in accordance with the predetermined timetable (outbound campaign-based approach)
  • Make inter-departmental cooperation a priority.



Qualifications / Professional Capabilities


  • B2B Customer Service experience (desired)
  • Order Management experience desirable
  • MS Office experience – especially Excel
  • Knowledge of SAP
  • Spanish and English fluency is a must
  • Call centre experience highly appreciated
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Job Overview
Category not defined
Offered Salary
25k - 36k
Job Location
Job Type