B2B Order Management & Customer Service Representative – fluent in German

Location: Dublin 1, Hybrid work model

Salary: €35k – €40k p.a. + Private health insurance, Life Assurance, Pension Contribution and more.

Our client is a prestigious luxury brand focused on designing and producing high-end jewels, watches, accessories, and perfumes.

Responsibilities:

• Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.),
• Reply to inquiries from internal and external customers on products (stock availability, expected delivery date, product information, order/shipping status, etc.)
• Coordinate operational market activities for the assigned portfolio.
• Keep track of all issues related to customers, orders and delivery process (pricing issues, product availability, miss-shipments, etc.)
• Manage claims.
• Provide reports and information, related to the assigned market or other activities related to the CS Department, to management and/or sales team when required.

About you:

• Fluent in both German & English.
• Proficient in Excel and knowledge of SAP essential.
• Previous experience in Order Management or Logistics.
• Experience in luxury market valued but not essential.