Skip to main content

B2B Order Management / Customer Service – fluent German

B2B Order Management / Customer Service – fluent German

< Back to Job Search

  • Permanent
  • Dublin
  • e35k - e40k USD / Year

Bespoke Recruitment

B2B Order Management & Customer Service Representative – fluent in German

Location: Dublin 1, Hybrid work model

Salary: €35k – €40k p.a. + Private health insurance, Life Assurance, Pension Contribution and more.

Our client is a prestigious luxury brand focused on designing and producing high-end jewels, watches, accessories, and perfumes.


  • Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.),
  • Reply to inquiries from internal and external customers on products (stock availability, expected delivery date, product information, order/shipping status, etc.)
  • Coordinate operational market activities for the assigned portfolio.
  • Keep track of all issues related to customers, orders and delivery process (pricing issues, product availability, miss-shipments, etc.)
  • Manage claims.
  • Provide reports and information, related to the assigned market or other activities related to the CS Department, to management and/or sales team when required.

About you:

  • Fluent in both German & English.
  • Proficient in Excel and knowledge of SAP essential.
  • Previous experience in Order Management or Logistics.
  • Experience in luxury market valued but not essential.
Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Category not defined
Offered Salary
e35k - e40k
Job Location
Job Type