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B2B Customer Advisor FRENCH – Dublin

B2B Customer Advisor FRENCH – Dublin

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  • Permanent
  • Dublin
  • Salary: €30,000.00-€37,000.00 per year USD / Year

Business to Business (B2B) Customer Support Specialist – FRENCH speaking

Dublin, Ireland

Permanent full-time

Salary up to EUR 37k

Our client is one of the most prestigious brands and global players in the luxury market. They create, manufacture, distribute and sell high-end jewels, watches, perfumes and accessories in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries.


  • This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.
  • Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs
  • Reply to inquiries from internal and external French speaking customers on the company products and orders
  • Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
  • Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day to day.
  • Keep track of all issues related to customers, order- and delivery process (pricing issues, product availability, miss-shipments, etc.)
  • Manage claims & reverse logistic for your French speaking client portfolio.
  • Reporting on market activities and trends for an informed decision.
  • Ensure your clientele is going through an order experienceRequirements:
  • Salesforce\SAP\MS Suite.
  • Fluent in English and French
  • Previous experience in Order Management or Customer Service or Logistics.

Job Types: Full-time, Permanent

Salary: €30,000.00-€37,000.00 per year


  • Company pension
  • Private medical insurance
  • Sick pay



  • Monday to Friday


Supplemental pay types:

  • Commission pay



  • Direct sales: 2 years (required)



  • French (required)
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Job Overview
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Offered Salary
Salary: €30,000.00-€37,000.00 per year
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