Customer Care Representatives – B2C (with Italian)

Location: Dublin, Ireland

You will be in direct relation with the End Customer to enhance their journey through Excellence and Luxury Spirit. This role may involve Saturday shifts on a rotational basis.

Key Responsibilities:

• Maintain relationships with current customers and build new ones
• Achieve and exceed sales targets on a monthly and quarterly basis
• Generate sale leads, convert business opportunities to successful sales
• Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets
• Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media
• Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution
• Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects

Requirements:

• Customer Service experience in luxury hospitality industry, call center, /contact center or IT Support, etc.
• Sales experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage)
• Ability to identify sale opportunities including upselling and cross selling
• Fluent in English & Italian
• Passionate about Customer Experience