B2C Customer Service – Italian
Customer Care Representatives – B2C (with Italian)
Location: Dublin, Ireland
You will be in direct relation with the End Customer to enhance their journey through Excellence and Luxury Spirit. This role may involve Saturday shifts on a rotational basis.
- Maintain relationships with current customers and build new ones
- Achieve and exceed sales targets on a monthly and quarterly basis
- Generate sale leads, convert business opportunities to successful sales
- Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets
- Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media
- Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution
- Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
- Customer Service experience in luxury hospitality industry, call center, /contact center or IT Support, etc.
- Sales experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage)
- Ability to identify sale opportunities including upselling and cross selling
- Fluent in English & Italian
- Passionate about Customer Experience