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B2C Customer Service – Italian

B2C Customer Service – Italian

  • Permanent
  • Ireland
  • Up to 35k Gross per year USD / Year

Customer Care Representatives – B2C (with Italian)

Location: Dublin, Ireland

You will be in direct relation with the End Customer to enhance their journey through Excellence and Luxury Spirit. This role may involve Saturday shifts on a rotational basis.

Key Responsibilities:

  • Maintain relationships with current customers and build new ones
  • Achieve and exceed sales targets on a monthly and quarterly basis
  • Generate sale leads, convert business opportunities to successful sales
  • Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets
  • Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media
  • Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects

Requirements:

  • Customer Service experience in luxury hospitality industry, call center, /contact center or IT Support, etc.
  • Sales experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage)
  • Ability to identify sale opportunities including upselling and cross selling
  • Fluent in English & Italian
  • Passionate about Customer Experience
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Job Overview
Category
Category not defined
Offered Salary
Up to 35k Gross per year
Job Location
Ireland
Job Type
Permanent
Consultant

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