The post holder will have a minimum of two years account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients and meeting all individual KPIs and SLAs. The focus is on excellence in cash collection and calls completed with outstanding call quality, client service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.

·        Contacting clients in relation to their overdue accounts

·        Handling payment and service queries principally via telephone

·        Provide ‘Super Service’ when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records

·        Processing debit/credit card payments

·        Liaising with the local team to ensure client accounts and PBSI/Graphite internal processes operate as smoothly as possible

·        Complete requests for account adjustments where required

·        When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages

·        To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe

·        Cash Collection, Direct Debit coverage, Outbound Call targets

·        To ensure a high level of attendance and punctuality ​