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Senior Analyst / Manager – BPKC – Order to Cash

Senior Analyst / Manager – BPKC – Order to Cash

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  • Permanent
  • Anywhere

High-Level Responsibilities:

Project Implementation

  • Participate in cross-functional projects or large projects within Order to Cash
  • Lead small and medium projects within Order to Cash, utilizing project management techniques as appropriate
  • Support Design and development of business process and technical solutions to the global SAP environment in partnership with information technology and business users
  • Participate in requirements gathering, design, testing, documentation, and training activities for projects impacting Order to Cash
  • Provide Order to Cash expertise to other project groups: P2P, GA, Treasury, Tax, Data groups, etc.

Business Partnering and Innovation

  • Build relationships with business partners and end-users to grow business process knowledge
  • Network with external parties to gain knowledge of latest business and technical trends, issues, and opportunities
  • Leverage global Finance and Supply Chain business and technical experience to propose innovations that improve productivity and controls

Process and Tool Governance

  • Work with process owners, controllers, Corporate Groups, GBS Center management, and auditors to ensure the system is compliant to all external requirements and internal productivity targets
  • Prioritize system changes for break/fixes and enhancements in cooperation with the IDS and Data teams.
  • Identify opportunities to maximize technology usage and benefits within the V&C and SC SAP environment
  • Utilize data, analytics, and process mining tools and techniques to gain actionable business insights

Consulting and Problem Resolution

  • Provide initial consulting and problem resolution to end-users related to Order to Cash questions and issues
  • Resolve business and technical issues impacting global and local processes
  • Identify and act on incremental innovation opportunities based on consulting requests received
  • Understand basic master data and its impact on transactional processing and reporting; provide recommendations to issues, break/fixes, projects, and governance rules accordingly
  • Understand basic SAP role group design and security authorizations; engage security experts as needed to ensure sensitive information is protected

Training Materials and Delivery

  • Provide Order to Cash business process and SAP training and formal knowledge transfer around key integration points and cross-functional implications of processes.
  • Share key learning points and system changes to the global Order to Cash & Finance community to increase business process knowledge and SAP proficiency.
  • Ensure training materials and process flows are up-to-date based on latest system and business process changes

Basic Requirements:

  • An undergraduate degree in Finance, Information Technology, Business, or a related field (or equivalent work experience)
  • Excellent English written and oral communication skills
  • A minimum of 2 years pharma industry experience with business process knowledge and experiences in Finance or at least one Order to Cash process (Order management, or Intercompany)
  • Strong SAP skills
  • Previous experience in Order Management and/or Supply Chain department with customer facing responsibilities
  • Effective project management skills to manage time, prioritize tasks, and implement mitigating steps to keep projects on schedule to meet deadlines

Additional Preferences:

  • SAP related project, consulting, problem resolution, or power user experience
  • Ability to appropriately diagnose SAP and business problems, select or create alternative solutions, and effectively implement the solution
  • Ability to work independently and as part of a global, virtual, cross-functional team
  • Ability to cooperate with people at all levels of an organization
  • A growth mindset and the learning agility to draw upon previous experiences and apply them to new situations
  • Curiosity to uncover root causes of issues and the drive to correct and prevent them
  • Action-oriented and persistent to work thru ambiguity
  • Multi-lingual a plus

Other Information:

  • Work shift:  Full time, normal work shift
  • Due to the nature of the global project and support activities, some overtime and/or “off hours” effort is required during peak business times
  • Some international travel might be required if global circumstances allow
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