Responsibilities:

· Communicate with landlords via phone and email.

· Resolve issues in a timely manner and escalate unresolved issues while following procedures.

· Data entry and process monitoring.

· Liaise with the Lease Processor Team to ensure correct issuing of leasing documents.

· Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords.

· Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources.

· Resolving issues in a timely manner and escalating unresolved issues while following procedures.

· Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc.

· Training: Assist with the training of new employees as required.

· Attend client meetings if necessary.

· Thriving in an international environment alongside other talented and innovated individuals

REQUIREMENTS

· Fluent German.

· Ability to communicate effectively and persuasively over the phone.

· Basic computer skills with Outlook, Excel and Word are required.

· Ability to priorities and be self-motivated with minimal supervision.

· Effective time management skills.

· Comfortable placing outbound calls.