• Be seen as a “go-to” information resource for billings, payments, customer, master data and related internal business queries
• Effectively analyse all outstanding customer aging through FSCM to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
• Effectively track and resolve all customer disputes regarding billings, credits or payments.
• Be responsible for daily cash application of payments from customers
• Analyse account discrepancies to ensure the customer account is enabled for payment
• Coordinate initiation and validation of O2C customer master data requests
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Support global/regional O2C projects with influence on accurate, efficient & compliant AR management
• Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members
• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members

Experience

• MS Excel, Word and PowerPoint
• Fluency in English & German language
• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture