Customer Support German fluent

Location: Porto, Portugal

Our client leading global provider of customer experience solutions and technology is looking for Customer Advisors with fluent German language. Are you looking for an employer who embrace all different cultures, individualities, and personalities? Our client recognize that all our differences make us stronger together. They are offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more! As a result of incredible growth, they’re looking for German fluent speakers to join our lively, fun-loving team in Porto to support them in providing exceptional experiences for some of the world’s biggest and most well-known brands.

If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users- click APPLY button now! We are providing full training for the role, relocation support and great benefits.

Work in the Porto office

• Meal allowance 6e p/day
• Private Health insurance
• Relocation package
• A bright, modern, and exciting place to work
• Several training and career development opportunities
• Team events
• 25 paid vacation days
• Wellness break
• Free fruit, coffee and beverages and vending machines
• Competitive salary with package (1400e gross+ up to 120e performance bonus p/month)
• Full paid training
• Working hours Mon-Sun 8am-7pm

Key Responsibilities:

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

Candidate Profile:

Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications
• Fluent German
• Easy-going and patient with our customers
• Curious and persistent to solve issues
• Organised and can keep a cool head even in stressful situations