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German fluent Customer Experience Specialist

German fluent Customer Experience Specialist

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  • Permanent
  • Sofia, Bulgaria
  • 3600 BGN gross p/month USD / Year

German fluent Customer Experience Specialist

Working Model: first 3 months in the office, after that hybrid (based on the performance)

Hybrid 30% office-based p/ week (2 days/weekly from the office) – No shifts on Bulgarian bank holidays

(Monday- Friday 10am-7pm)

Location: Sofia, Bulgaria

Salary:  3600 BGN gross p/month

Training: 2 weeks

Language: German fluent+ English B2

Contract: Permanent

 

Our client, a leading global provider of customer experience solutions and technology is looking for a Customer Experience Specialist with fluent German language. Their newest client is a genuine company producing innovative micro drinks, microteas, microlyte and micro energy drops

Responsibilities:

  • Answering queries by clarifying the customers’ requests via phone, e-mail and social media using your German language skills
  • Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods
  • Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.

 

Requirements:

  • Fluent German+ B2 in English
  • Strong communication, interpersonal and client relationship management skills
  • Accuracy, research skills and attention to detail
  • Good active listening
  • Ability to anticipate and solve problems;
  • Work experience in a customer experience center is an advantage
  • Good typing and computer skills (MS Office applications)
  • Be organized, have decision-making and analytical skills
  • Team player with a great attitude

 

Benefits:

  • Competitive salary
  • Comprehensive initial training and onboarding fully paid.
  • Continuous training and upskilling programs
  • Professional Development and Career Navigation programs
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.
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Job Overview
Category
Customer Care
Offered Salary
3600 BGN gross p/month
Job Location
Sofia, Bulgaria
Job Type
Permanent
Consultant