German fluent Customer Experience Specialist

Working Model: first 3 months in the office, after that hybrid (based on the performance)

Hybrid 30% office-based p/ week (2 days/weekly from the office) – No shifts on Bulgarian bank holidays

(Monday- Friday 10am-7pm)

Location: Sofia, Bulgaria

Salary:  3600 BGN gross p/month

Training: 2 weeks

Language: German fluent+ English B2

Contract: Permanent

Our client, a leading global provider of customer experience solutions and technology is looking for a Customer Experience Specialist with fluent German language. Their newest client is a genuine company producing innovative micro drinks, microteas, microlyte and micro energy drops

Responsibilities:

• Answering queries by clarifying the customers’ requests via phone, e-mail and social media using your German language skills
• Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods

• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.

Requirements:

• Fluent German+ B2 in English
• Strong communication, interpersonal and client relationship management skills
• Accuracy, research skills and attention to detail
• Good active listening
• Ability to anticipate and solve problems;
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude

Benefits:

• Competitive salary
• Comprehensive initial training and onboarding fully paid.
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.