German fluent E-Commerce Customer Advisor  

Working Model: Hybrid 30% office based p/ week (2 days/weekly from the office) – No shifts on Bulgarian bank holidays (Monday- Friday 10am-7pm)

Location: Sofia, Bulgaria

Salary:  3100 BGN gross

Training: 2 weeks

Language: German fluent+ English B2

Contract: Permanent

Our client, a leading global provider of customer experience solutions and technology is looking for an E-commerce Customer Care Advisor with fluent German language. Our client works with one of the world’s largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor, you will provide support in the German language for a variety of brands and be required to remain knowledgeable on all products as well as maintain up-to-date knowledge on all the processes to support consumers.

Responsibilities:

• Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.
• Support the software installation and deployment activities for license users
• Support the how-to and technical questions in German language from Customers for the entire range of client products  serviced in the queue
• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
• Functional understanding of different operating systems and platforms.

Requirements:

• Fluent German+ B2 in English
• Strong communication, interpersonal and client relationship management skills
• Accuracy, research skills and attention to detail
• Good active listening
• Ability to anticipate and solve problems;

Benefits:

• Competitive salary
• Comprehensive initial training and onboarding fully paid.
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.