German fluent Customer Support

Working Model: WORK FROM HOME Monday- Friday 9am-6pm

Location: Bulgaria

Salary:  3500 BGN gross

Training: 2 weeks

Language: German fluent+ English B2

Contract: Permanent

Our client offers the world’s most advanced self-learning post-purchase service platform to deliver great customer experience, providing Device Lifecycle Management Services for all devices that touch our daily lives.

Responsibilities:

• Answer inbound calls from customers, to provide guidance on creating a service request.
• Assist customers to do basic troubleshooting for phone, watch and other devices.
• Do outbound calls and timely follow up to customers to resolve their issues.
• Resolve repair discrepancies / delays.
• Look into part inquiries & product or liability issues.
• Assign a ticket to respective team if they unable to resolve customer issue.

Requirements:

• Fluent German and B2 in English
• Basic technical exposure to multiple browser types, Microsoft products and smart devices.
• Excellent communication skills and ability to deal with multiple issues simultaneously.
• Be able to understand client needs.
• Be able to present complex information in a simple way.

Benefits:

• Competitive salary
• Comprehensive initial training and onboarding fully paid.
• Continuous training and upskilling programs
• Professional Development and Career Navigation programs
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.