CZECH/SLOVAK CUSTOMER SERVICE REPRESENTATIVE – SOFIA, BULGARIA

Training: 2 weeks + 1 week nesting
Working model: Onsite
Salary: 3700 BGN gross/month + performance bonus
Benefits: Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Full-time role with working shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday (rotative shifts with 2 days off per week)
Languages: Czech/Slovak – native, English-B2
Relocation assistance for those outside of Bulgaria
Start date: 12th of May

Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers.
We are seeking a motivated and skilled Customer Service Representative to join our client in a dynamic and motivated work environment.

Your typical day:
As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.
Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.

What you need to have is:

• Excellent communication skills
• Near Native level of Czech or Slovak, both written and verbal
• Advanced knowledge of English, both written and verbal
• Previous experience in customer service or a related field
• Customer-oriented attitude
• Good typing and computer skills (MS Office applications)
• Proficiency in using CRM systems
• High attention to detail and accuracy in all tasks
• Ability to work both on your own and within a team
• High school education