MEDICAL INFORMATION ASSOCIATE – PORTUGUESE & ENGLISH

Location: Cork, Ireland – Relocation is mandatory

Fixed-term contract for 12 months with a view to renewal

Contingency contract

Salary: €40k-€45k depending on experience and educational background

Relocation assistance: €2000 one-time relocation bonus, 2 weeks of paid accommodation in a hotel once you arrive in Cork, Ireland, and corporate care assistance for those outside of Ireland

Full-time position based on a hybrid model with twice-a-week attendance in the office

Required: EU Passport

The role of the Medical Information Associate is to support Medical Information Services in Portugal.

The associate is responsible for:

• Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers.
• Documenting all customer interactions in the appropriate computer system.

The Medical Information (MI) organisation combines scientific knowledge and communication expertise to organise and deliver medical communications that are meaningful and relevant to customers, enhance patient care, and advance the quality and transparency of our client’s research.

Medical information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise and serve as an essential link between our client and its customers, including healthcare professionals (HCPs) and patients. Careful listening to customer needs and adequate response to customer inquiries are associated with a positive customer experience.

**Role Overview:**

The Associate will support Medical Information Services by providing timely, accurate, professional responses to inquiries from healthcare professionals (pharmacists mainly) and patients.

The focus is on ensuring optimal customer experience through careful listening.

**Key Responsibilities:**

– Handle customer inquiries received through phone and email, regarding product information efficiently and courteously.

– Document all interactions meticulously in the dedicated database.

– Identify and report adverse events or product complaints according to procedures.

**Compliance:**

– Integrate compliance into daily activities.

– Ensure timely processing of adverse events and product complaints.

**Partnership:**

– Build strong partnerships with key internal stakeholders, relevant to responsibilities and area of expertise.

**Qualifications Required:**

– A bachelor’s degree or equivalent in healthcare or pharma.

– Native Portuguese speaker with fluent English.

**Additional Preferences:**

– Strong active listening and communication skills.

– Ability to manage customer expectations with flexibility and empathy.

– Proactive and analytical approach to problem-solving.

– Excellent time management and prioritisation skills.

Other Information/Additional Preferences:

• Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
• Knowledge of customer centre or medical information operational experience.
• Project management experience would be an advantage

Our client does not discriminate based on age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.