CLAIMS HANDLER – FRENCH SPEAKING – DUBLIN, IRELAND

• Permanent employment contract
• Hybrid working model (50% from home and 50% from the office)
• Salary: up to €31k DOE + BONUSES
• Requirements: EU Passport or Irish Stamp 4 & min. C1 level of French

Benefits:

• Dynamic and Multinational working environment
• Training and programs dedicated to Learning and Development
• A wide range of employee benefits such as performance bonuses, gift vouchers, health insurance, dental insurance, public transportation subsidies, childcare allowance etc.
• Open company culture, flexibility of working hours, a hybrid working environment, and the possibility to work a limited number of days per year abroad.
• Discounts on the company products
• Modern Offices

Our client specialises in providing international health insurance for employees, individuals and their dependants, wherever they are in the world.

The claims department ensures a high level of client service while processing claims within an industry-leading 48-hour timeframe. The department is a very fast-paced and challenging environment, with many different languages used and a mixture of cultures.

Job responsibilities:

• Process claims within the agreed company SLA, and decide each claim following the internal policy benefits to achieve company loss ratio targets
• Ensure accurate and efficient investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution-focused manner to ensure an efficient response is provided
• Other Ad hoc duties as required

Job Requirements:

• Fluency in English and French
• Administrative/back office experience
• Experience working with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Valid EU work permit with the ability to work full-time year-round