Client Care Advisor fluent German

Location: Dublin, Ireland

Salary: 31K base gross + 30% shift allowance after the training period (up to 6 months)

Contract: Permanent

Hybrid working model (50% from home and 50% from the office)

Our Client Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide. The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Responsibilities:

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Requirements:

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns.
• Valid EU work permit  or Irish Stamp 4
• Fluency in English and German.

Benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free access to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discounts on our products
• Modern Offices