Dutch fluent Technical Customer Service Representative – Lisbon, Portugal

Location: Lisbon, Portugal (on-site)

Fixed-term contract for 6 months

Salary: €1100 base salary + €135 complexity bonus + 120 performance bonus = €1355 gross/month

Work Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational)

Saturday and Sunday – 08:00 AM to 05:00 PM

Days Off: 2 Days Rotation

As a Dutch-speaking Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities:

• Respond to customer requests in Dutch via phone, email, chat, social media, and messaging channels
• Provide pre-sales, general inquiries, and technical support
• Maintain a consistent brand voice in both private and public interactions
• Escalate issues to higher support tiers as needed
• Collaborate with technicians to resolve help tickets
• Manage an individual ticket queue and follow management directions
• Work flexible hours, including evenings, weekends, and holidays
• Review and provide feedback on help content
• Perform other assigned tasks

Requirements:

• Fluent, verbal and written in Dutch and English
• Excellent communication skills
• Customer orientation and ability to adapt/respond to different types of characters