Ability to clearly communicate with customers in a timely manner via phone

· Experience working with a Computer Assisted Dispatch application and proficient in Microsoft Office ideally

· Experience and knowledge of regulations and compliance within a helpline service is a plus

· Open to flexible scheduling based on preference, including days, nights, and weekends (helpline open 24/7)- shift rotation

· Able to commute to an office for majority of work schedule (office-based position, working from home not possible at this stage)

· Previous experience in emergency response or high stress helpline communication centre environments, dealing with customers via phone

· Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication equipment

· Current certification in CPR, emergency, fire, police dispatch is a plus

· Fluent German & English

Full time 40h p/week

First contract for 12 months

Salary: 4900e p/month gross

Relocation assistance