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Claims Officer

Claims Officer

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  • Permanent
  • Dublin
  • €26000 up to €35000 (DOE) USD / Year

Title: Claims Officer

Location: Dublin 3 – fully on-site

Contract type: Permanent


Our client is a leader in HR, Employment Law, and Health & Safety solutions across Ireland and UK. We’re currently recruiting for a Claims Officer in their office in Dublin 3.


Job Overview:

You’ll review claims made for a protection product that the company offers for their clients. The role would be reviewing claims for the following of internal processes:

Risk mitigation through benchmarking provision from current decisions at the WRC and presentation on provision and risk to Senior Management.



  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
  • Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
  • Ensure accurate and efficient adjudication/investigation of each claim
  • Effective handling of claims, ensuring optimum settlement for company and customer.
  • Respond to client enquiries accurately and professionally
  • Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
  • Other Ad hoc duties as required


About You:

  • Min 1-year experience in processing standard claims (Claims Officer/Claims Handler/Claims Specialist/etc)
  • Strong analytical skills
  • Strong attention to detail
  • Appetite for process improvement and simplification
  • Honesty and Integrity
  • Ability to prioritize workload and manage time effectively
  • Ability to spot patterns and work under pressure
  • Process-driven
  • Employment law knowledge an advantage (not essential as training will be provided)
  • Previous experience in a similar role desired
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Job Overview
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Offered Salary
€26000 up to €35000 (DOE)
Job Location
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