Client Support fluent German
- Provide prompt and efficient support to our customers within agreed SLAs, responding to requests for support via email, chat and phone
- Pro-actively seek solutions to customers’ problems, collaborating with other teams as needed
- Achieve target levels of customer satisfaction and first contact resolution
- Communicate in a friendly, positive and professional manner
- Conduct manual fraud reviews and identify emerging fraud trends
- Identify opportunities to improve our processes and implement solutions
- Work closely with other teams like Collections, Payment Operations and Customer Success to improve customer experience and resolve operational issues
- Provide input to the Product / Tech roadmap based on customer feedback
Who we’re looking for
- Fluent in English and German, excellent verbal and written communication
- Experience in a customer facing role 2+ years
- Strong problem-solving skills and attention to detail
- Desire to go above and beyond for customers
- Strong organisational skills and ability to prioritise
2 days in the office 3 days from home
Permanent Mon-Fr